Frequently Asked Questions
Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call at (865)357-1838.
- What are the Hospital hours?
Our hospital is open Monday, Tuesday, Thursday and Friday from 8:00 am to 6:00 pm. (Closed 12:00 noon -2:00 pm) On Wednesday and Saturday we are open from 8:00 am until 12 noon.
- Do I need to have an appointment?
Yes, patients are seen by appointment.
- What forms of payment do you accept?
Cash, Debit, MasterCard,Visa, Discover, American Express, Care Credit, Paymentbanc, WE NO LONGER TAKE CHECKS
- Can I make payments?
Payment is due at time of service. Paymentbanc is a service we provide for our clients based on approval. Care Credit is a way to make payments and use their 6 mo same as cash repayment.
- At what age can I have my pet spayed or neutered?
Spaying or neutering is done at 6 months of age. Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. A pre-anesthetic blood screen is recommended prior to undergoing anesthesia and surgery.
- What is the pre-anesthetic blood screening?
This is a blood test that is run here in the clinic prior to surgery. It tests the organ functions, blood counts and clotting function of your pet. The pre-anesthetic blood screening is done to assure safety during surgery and the ability to heal following surgery.
- How long do the sutures stay in after my pet's surgery?
Procedures involving sutures require them to be removed in 10 days following the surgery.
- Is it a good idea to let my pet have at least one litter?
No, there is no advantage to letting your pet have one litter. However there are plenty of advantages to having you pet spayed or neutered. These advantages include decreasing the chances of breast tumors later in life, decreasing the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, decreasing the incidence of prostate cancer later in life, helping prevent spraying and marking, and also decreases the surplus of unwanted puppies and kittens.
- Do you board pets?
No, we do not board pets. We are a very small clinic and our size only allows for hospitalized patients to spend the night with us as needed.
- Do you groom? No, we do not have a groomer. We do offer medicated bathes for patients with dermatitis if prescribed.